Terms of Service

Last updated: March 21, 2026

These Terms of Service (“Terms”) govern your access to and use of the HotelKB website, applications, and related services (collectively, the “Service”) provided by HotelKB (“we,” “us,” or “our”). By accessing or using the Service, you agree to these Terms on behalf of yourself and, if you use the Service in connection with work for a company or other legal entity (“Organization”), on behalf of that Organization.

If you do not agree to these Terms, do not use the Service.

1. The Service

HotelKB provides tools intended for business-to-business (B2B) use by hotels and hospitality organizations, such as messaging, shift notes, tasks, and related collaboration features. The Service is offered for free unless we communicate otherwise in writing. We may modify, suspend, or discontinue features or the Service (in whole or in part) at any time, with or without notice.

2. Eligibility and Authority

You represent that you are at least the age of majority in your jurisdiction and have authority to enter into these Terms. If you register or use the Service on behalf of an Organization, you represent that you have authority to bind that Organization, and “you” includes both you and the Organization.

3. Accounts and Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must provide accurate registration information and notify us promptly of any unauthorized use or security breach. We may suspend or terminate accounts that violate these Terms or present security risk.

4. Acceptable Use

You agree not to misuse the Service. Without limitation, you will not: (a) violate applicable law; (b) infringe others’ intellectual property, privacy, or other rights; (c) upload malware or attempt to disrupt or gain unauthorized access to the Service or third-party systems; (d) use the Service to send spam or deceptive communications; (e) scrape, probe, or stress-test the Service in ways that could impair it; or (f) attempt to reverse engineer the Service except where applicable law prohibits this restriction.

5. Your Content

You retain ownership of content you submit to the Service (“Your Content”). You grant us a worldwide, non-exclusive license to host, use, process, and display Your Content solely as needed to provide and improve the Service and as described in our Privacy Policy. You represent that you have all rights necessary to grant this license and that Your Content complies with these Terms.

6. Our Intellectual Property

The Service, including software, branding, documentation, and related materials, is owned by us or our licensors and is protected by intellectual property laws. Except for the limited right to use the Service in accordance with these Terms, no rights are granted to you.

7. Third-Party Services

The Service may integrate with or link to third-party services (e.g., hosting, authentication, analytics). Those services are governed by their own terms and policies. We are not responsible for third-party services.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” FREE OF CHARGE, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT DATA WILL BE ACCURATE OR NOT LOST.

YOU ACKNOWLEDGE THAT THE SERVICE IS PROVIDED WITHOUT ANY WARRANTY OR GUARANTEE OF ANY KIND.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL HOTELKB OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, BUSINESS OPPORTUNITY, OR ANTICIPATED SAVINGS, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

HOTELKB IS NOT RESPONSIBLE OR LIABLE FOR ANY DAMAGES CAUSED BY OR ARISING FROM YOUR USE OF THE SERVICE, INCLUDING DAMAGES TO PROPERTY, LOSS OF DATA, BUSINESS INTERRUPTION, OR PERSONAL INJURY, EXCEPT WHERE LIABILITY CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

Because the Service is provided free of charge, our total aggregate liability for any claims arising out of or relating to the Service or these Terms will not exceed the greater of (a) zero dollars ($0) or (b) the amounts you paid us for the Service in the twelve (12) months preceding the claim (which, for free use, is typically zero), except where prohibited by law.

Some jurisdictions do not allow certain limitations; in those jurisdictions, our liability is limited to the maximum extent permitted.

10. Indemnification

You will defend, indemnify, and hold harmless HotelKB and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to Your Content, your use of the Service, or your violation of these Terms or applicable law.

11. Term and Termination

These Terms apply from your first use of the Service until terminated. You may stop using the Service at any time. We may suspend or terminate access to the Service for conduct that we reasonably believe violates these Terms or harms the Service or other users. Provisions that by their nature should survive (including Sections 5–11, 13, and 14) will survive termination.

12. Privacy

Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

13. Governing Law; Disputes

These Terms are governed by the laws of the United States and the State of Delaware, excluding conflict-of-law rules. You agree that the state and federal courts located in Delaware will have exclusive jurisdiction over disputes arising from these Terms or the Service, subject to mandatory consumer protections in your jurisdiction where applicable.

14. Changes

We may update these Terms from time to time. We will post the revised Terms on this page and update the “Last updated” date. If changes are material, we will provide additional notice where practicable (for example, via the Service or email). Continued use after the effective date constitutes acceptance of the updated Terms.

15. General

These Terms constitute the entire agreement between you and HotelKB regarding the Service and supersede prior agreements on this subject. If any provision is held invalid, the remainder remains in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

16. Contact

For questions about these Terms, contact us at the contact method published on our website or as we may provide through the Service.